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There are instances when corrupted data within the app itself can cause this problem. To prevent this from happening you will need to make sure that the app can use your mobile data subscription.Ĭheck if the playback issue still occurs. If your phone is not within range of a Wi-Fi network then there’s a chance that your music will stop playing.

You should make sure that Spotify is excluded from this feature.

One such feature is battery optimization which is usually applied to certain apps. The Galaxy S10 has several great features to extend its battery life. Turn off battery optimization for Spotify Restart your phone then check if the Spotify pauses playing music when the screen is off. You can also do this from the App info screen Make sure the Put app to sleep (Put this app to sleep immediately when it’s not in use) option is off.In the bottom left corner select Battery.Tap on Device Care (previously called Device Maintenance).To fix this you will need to allow the app to work even when the phone is in sleep mode. This is also one of the most common reasons behind this problem. While this can be a great feature to save on battery life there are times when you will want an app to work even when the display is off. The Galaxy S10 has a setting that makes certain apps stop working in the background when the screen is off. Listed below are the recommended troubleshooting steps that you need to do to fix this problem. There are several factors that can cause this particular problem ranging from a setting issue to a corrupted app data. This usually fixes minor glitches as it will refresh the phone software. Here’s what to do when your Spotify app stops playing music when your Galaxy S10 screen is offīefore performing any of the troubleshooting steps listed below it’s best to restart your phone. In this latest installment of our troubleshooting series we will tackle the Spotify does not play when screen is off issue. Although this is a solid performing app there are times when certain issues can occur. It works with most Android devices available in the market today such as the Samsung Galaxy S10. Spotify is one of the most popular music streaming apps that you can download from the Google Play Store.